Cancellations & Refunds Policy

17-Day Money-Back Guarantee

We want you to be completely satisfied with Ghostmark. If you purchase our Pro Membership (monthly subscription) or a Credit Pack (50 videos) and find that our AI inpainting engine is unable to remove watermarks from your target videos with satisfactory visual fidelity, you are entitled to a full refund within 7 days of your initial purchase date.

2Subscription Cancellation Terms

For Pro Membership subscriptions:

• No Lock-in Period: You can cancel your subscription at any time without any cancellation fees, penalties, or questions asked.
• Effect of Cancellation: When you cancel your subscription, automatic recurring charges for subsequent billing cycles will immediately stop. You will retain full access to all Pro features (unlimited 4K exports and priority processing) until the conclusion of your current paid billing period.
• How to Cancel: You can cancel directly from your account page, or by emailing sayandevelops@gmail.com with your email or Order ID.

3Eligibility for Refunds

Refunds are readily approved under any of the following circumstances:

4How to Request a Refund

To request a refund, follow these simple steps:

1. Send an email to sayandevelops@gmail.com with the subject line: Refund Request — [Your Order ID].
2. Include the email address associated with your payment and your Razorpay Payment ID (e.g., pay_...) or Cashfree Order ID.
3. Briefly state the reason for your refund request (e.g. video distortion or technical defect) to help us improve our inpainting model.

5Refund Processing & Payout Timelines

Once your refund request is received:

• Review & Initiation: Our team reviews and initiates the refund within 24 to 48 business hours.
• Bank / Gateway Settlement: In accordance with standard banking and Razorpay guidelines:
  • UPI Payments (GPay, PhonePe, Paytm): Typically credited within 24 to 48 hours.
  • Credit & Debit Cards / NetBanking: Typically credited back to the source bank account within 5 to 7 business days.
• Refund Mode: Refunds are credited strictly back to the original source payment method used at the time of purchase.

6Exceptions & Non-Refundable Scenarios

Refund requests may be declined if:

• The refund request is made more than 7 days after the transaction date.
• The user has processed an extensive batch volume (e.g. over 50 videos) and downloaded the completed footage without reporting an issue.
• The account has been terminated due to fraudulent abuse or violation of our Prohibited Conduct guidelines.